Shipping policy

Shipping Policy

At Xentro, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.

Shipping Fee

We offer FREE shipping on all orders. No additional shipping charges will be added at checkout. Your total is clearly displayed before you complete your purchase.

Delivery Time

Once your order has been dispatched, delivery typically takes 8–10 business days. Delivery times may vary depending on your location, courier service, and other factors beyond our control.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to weather conditions, customs clearance, or courier-related issues. We appreciate your patience and understanding.

Need Assistance?

If you have any questions regarding your order or shipping, please contact our customer support team:

Email: theXentro@gmail.com